Comments on: Strange locution of Airtel’s IVR bill payment system http://amitpande.in/2007/05/16/strange-locution-of-airtels-ivr-bill-payment-system/ Amit's musings on life, innovation, design, and all things experience Mon, 21 May 2012 04:01:19 +0000 http://wordpress.org/?v=2.0.5 by: Shruti http://amitpande.in/2007/05/16/strange-locution-of-airtels-ivr-bill-payment-system/#comment-834 Mon, 28 May 2007 23:40:42 +0000 http://amitpande.in/2007/05/16/strange-locution-of-airtels-ivr-bill-payment-system/#comment-834 Cross posting my comment to your comment here :: hmmm... Also, point to be noted is no one takes advantage of acquired knowledge. Acquired knowledge of the messages which are going to be followed that is. I don't need to be thanked every time I make a selection, I don't need to know their website's URL after every 20 seconds and I don't need to know how happy I have made them by calling them. At least, not when I am calling them 50th time. They should handle new and repeat customers separately. There should also be abridged and full flowery versions of the IVR. I am not talking from frustration's point of view but usability's point of view. Why club features when no one is gonna use them? Cross posting my comment to your comment here ::

hmmm…

Also, point to be noted is no one takes advantage of acquired knowledge. Acquired knowledge of the messages which are going to be followed that is. I don’t need to be thanked every time I make a selection, I don’t need to know their website’s URL after every 20 seconds and I don’t need to know how happy I have made them by calling them.

At least, not when I am calling them 50th time. They should handle new and repeat customers separately. There should also be abridged and full flowery versions of the IVR. I am not talking from frustration’s point of view but usability’s point of view.

Why club features when no one is gonna use them?

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